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Install the Cartally AI product assistant (chatbot style) on Shopify or other e-commerce platforms.

Cartally adds an AI product assistant to your store, helping shoppers find the right products directly from the chat widget.

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Shopify installation

Cartally Chatbot AI assistant can be installed on Shopify directly from the Shopify App Store - this is the same app as the Search → https://apps.shopify.com/cartally-assistant

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Steps

  1. Go to the Cartally Shopify app page.
  2. Install the app in your Shopify store.
  3. Open the Cartally app inside your Shopify admin.
  4. Activate the chatbot widget.
  5. Choose the installation and display options that match your store.
  6. Save your settings.
Once the correct options are selected, the Cartally chat widget will appear automatically on your storefront.
No manual code installation is required for Shopify stores. After activation, the widget is added automatically based on the options selected in the app.

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Installation for other stores

For WooCommerce, PrestaShop, Magento, custom stores, or other platforms, Cartally can be installed by adding a JavaScript snippet to your website.

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Steps

  1. Log in to the Cartally app at app.cartally.co
  2. Open your store settings.
  3. Copy the Cartally JavaScript installation snippet.
  4. Paste the snippet into your website footer, header or any global file.
  5. Make sure the script is loaded on every page of your store.
  6. Save and publish your changes.
The script should be placed before the closing </body> tag or inside a global footer section used across the entire store. 
<!-- Cartally Chatbot -->
<script
  src="https://app.cartally.co/chatbot.js"
  data-cartally-chatbot
  data-color-accent-primary="#ffff81"
  defer
></script>
The script must load on every page where you want the Cartally assistant to appear. We recommend adding it to a global footer or theme layout file.

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Widget configuration

All widget settings are managed inside the Cartally app:
  • appearance and styling
  • chatbot visibility
  • store connection
  • product catalog settings
  • assistant behavior
You do not need to edit the JavaScript snippet to change the widget design or behavior. Update the configuration in app.cartally.co, and the changes will be applied to your store.

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After installation

After installing Cartally, open your storefront and check that the chat widget appears correctly. If the widget is not visible, confirm that:
  • the app is active
  • the correct display options are selected
  • the JavaScript snippet is installed in the footer
  • the script loads on every page
  • your store configuration is completed in the Cartally app
  • In any case contact us at: support@cartally.me