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A new Cartally chatbot interface designed to showcase products directly inside the conversation.

We are introducing a new Cartally chatbot experience — a more visual, product-focused way to help shoppers discover the right items in your store. This is not a search engine with an AI mode. It is a real chatbot experience built for product discovery. https://cartally.me/chatbot/ Shoppers can ask questions in their own words, describe what they are looking for, compare options, and receive product recommendations directly inside the chat. Instead of sending users to a search results page, Cartally keeps the conversation going and presents relevant products in a clean, engaging format.

Built to show products better

The new chatbot layout is designed to make product recommendations easier to understand and act on. It can display selected products directly in the conversation, including key product information such as names, prices, and recommendations based on the shopper’s request. This helps customers move from a question to a product faster.

Why this matters

Traditional search works well when shoppers already know what they want. But many customers start with vague or conversational questions, such as:
  • “I need a road bike for weekend rides”
  • “What should I buy as a gift?”
  • “Which product is best for dry skin?”
  • “Show me something under $100”
Cartally turns these questions into guided product recommendations, using your store catalog as the source. Cartally is intentionally designed as a chatbot experience. The goal is not to replace your search bar with another list of results. The goal is to give shoppers a familiar, conversational assistant that helps them choose the right product faster. The chatbot can recommend real products from your catalog, guide undecided visitors, and keep customers engaged directly on your storefront.

Available for stores

The new chatbot experience is available for Shopify stores and other e-commerce platforms supported by Cartally. You can manage the chatbot setup, styling, and configuration from the Cartally app.