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Documentation Index

Fetch the complete documentation index at: https://docs.cartally.co/llms.txt

Use this file to discover all available pages before exploring further.

Cartally uses a subscription-based billing model with usage-based overage. All billing is handled securely through Stripe.

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Subscription plans

Each plan includes:
  • A base monthly or annual fee.
  • A defined number of search requests (standard keyword + semantic search).
  • A defined number of AI chat requests (conversational AI assistant).
  • Overage billing — if you exceed your included limits, additional requests are billed in batches.
Choosing an annual plan saves approximately 12% compared to monthly payments.

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Usage limits

Your plan includes separate limits for:
MetricDescription
Search requestsEvery search query made through the widget (standard mode)
AI chat requestsEvery AI Mode conversation message
You can monitor current usage in the Dashboard page of the Cartally panel.

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Limit notifications

Cartally sends automatic email notifications when your usage approaches the limit:
  • 90% reached — a warning to consider upgrading or enabling overage.
  • 100% reached — the limit has been hit. If overage is not enabled, further requests of that type may be restricted.

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Overage billing

If your plan supports overage, additional requests beyond the included limit are billed automatically in batches:
  • Search overage — billed per batch of additional search requests.
  • AI chat overage — billed per batch of additional AI requests.
Overage charges are added to your next invoice.

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Trial period

New subscriptions include a free trial period. During the trial:
  • All plan features are fully available.
  • No payment is charged until the trial ends.
  • You can cancel at any time during the trial without being charged.

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Managing your subscription

In the Billing page of the Cartally panel you can:
  • View current plan — see your active plan, limits, and usage.
  • Change plan — upgrade or downgrade. Changes take effect at the next billing cycle.
  • Cancel subscription — cancel your plan. Access continues until the end of the current billing period.
  • Manage payment method — opens the Stripe customer portal where you can update your card, view invoices, and manage billing details.

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Shopify billing

For stores using the Shopify app, billing is handled through Shopify’s built-in billing system instead of Stripe. The plan is managed directly within the Shopify admin.